Customer Satisfaction Survey
 

BANK SATISFACTION

1. How satisfied are you with BPI as a bank for your company?






2. How can we make it a better experience for you?


3. What are the top five (5) most important aspects of an ideal bank? Rank 1 to 5, with 1 being the most important and 5 being the least important.

    a. Full suite and suitability of products and services
    b. Number of branches and geographical reach
    c. Banking hours and cut-off periods
    d. Pricing
    e. Credit lines and/or credit support
    f. Quality of Relationship Management team
    g. Sustainability
    h. Operational excellence
    i. Customer service
    j. Others







If Others is selected, please specify: 

 

4. How satisfied are you with BPI when it comes to the following aspects?  

    5 is Very Satisfied
    4 is Somewhat Satisfied
    3 is Neutral
    2 is Somewhat Dissatisfied
    1 is Very Dissatisfied
5 4 3 2 1
         
         
         
         
         
         
         
         
         
           

 

 

5. On a scale of 0-10 (with 0 being very unlikely, and 10 being very likely), how likely are you to recommend BPI to a friend or colleague?

Very unlikely Very likely

 

RM SATISFACTION

6. How satisfied are you with your overall experience with your Relationship Manager?






7. How can your Relationship Manager further improve the support they provide to you?


 

8. Rank the following attributes in order of importance for your ideal Relationship Manager. Rank 1 to 5, with 1 being the most important and 5 being the least important.

    a. Timeliness of the RM when giving feedback and/or delivering vis-a-vis agreed timeline
    b. Reachability of the RM when needed
    c. Knowledgeability when it comes to global industry trends and/or products and services
    d. Proactiveness in meeting clients' needs and providing updates
    e. Handling issues and problems
    f. Others







If Others is selected, please specify: 

 

9. How satisfied are you with your BPI Relationship Manager (RM) when it comes to the following attributes?  

    5 is Very Satisfied
    4 is Somewhat Satisfied
    3 is Neutral
    2 is Somewhat Dissatisfied
    1 is Very Dissatisfied
5 4 3 2 1
         
         
         
         
         
           

 

 

10. Where do you usually get information about corporate banking products to explore? [Select all that apply]











 

 

Thank you for your response. Please click the submit button below.

By submitting this form, you authorize BPI to collect, use and store your personal data to evaluate the quality of BPI's service.

In compliance with the Data Privacy Act (R.A 10173), BPI shall keep your information private and confidential and will retain the same solely for the fulfillment of the aforementioned purposes.

 



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